Frequently asked question
Thryve Finance processes refunds across a wide range of transactions including ecommerce purchases, logistics and delivery disputes, subscription cancellations, overcharges, billing errors, and unauthorized transactions on your account.
Simply submit your refund claim through our platform with the relevant transaction details. Our team reviews your case, communicates with the appropriate parties, and processes your refund through the proper banking channels. You'll receive updates at every stage.
Every claim is different, but our team thoroughly reviews each case to maximize the likelihood of a successful refund. As long as your transaction details are accurate and verifiable, we do everything within our banking capacity to ensure your refund is processed.
Yes. We review refund claims regardless of when the transaction occurred, though older transactions may require additional documentation to verify. We recommend submitting your claim as soon as possible for the best outcome.
We have dedicated processes for handling digital payments, online purchases, and electronic transfers, ensuring refunds are traced and returned accurately regardless of the payment method used.
You'll need your transaction reference number, proof of purchase, your account details, and a brief description of why you're requesting a refund. Our team will guide you through anything additional if needed.









